Terms & Conditions

1. Use of the Platform

You may use the Platform only if you are at least 18 years old and capable of forming a binding legal agreement. You agree not to use the Platform for any unlawful or unauthorized purpose.

2. Account Registration

To access certain features, such as booking services or listing vendor offerings, you must register for an account. You agree to:

Provide accurate, current, and complete information.
Keep your login credentials confidential.
Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate your account if we suspect any violation of these Terms.

3. Marketplace Services

Thirumangalya is a digital platform that connects vendors offering wedding-related products and services with customers. We act solely as a facilitator between vendors and customers and do not enter contracts on behalf of either party, nor does it guarantee the quality, performance, or fulfilment of any services provided.

Vendors are solely responsible for their listings and services.
Customers are encouraged to read listings, reviews, and cancellation policies before booking.

4. Payments & Fees

All payments on the Platform are processed via secure third-party payment gateways.

Customers pay the amount listed in the booking, including applicable taxes and fees.
Vendors receive payouts net of service and transaction fees, as outlined in our Vendor Terms.
Note: Thirumangalya does not store your payment information.

5. Cancellations & Refunds

Refunds and cancellations are governed by the vendor's individual cancellation policy, which is stated in each listing. General rules include:

Vendors may cancel bookings at their discretion and are responsible for issuing full refunds.
Customers may cancel bookings based on the vendor's stated tiered refund policy.
For disputes, Thirumangalya may offer limited mediation, but is not obligated to issue refunds outside the vendor’s policy.

6. Content & Listings

All content must be accurate, truthful, and not misleading.
Content must not be unlawful, defamatory, or offensive.
Listings may not contain external contact details or links designed to bypass the Platform.

We reserve the right to remove content that violates our standards or applicable laws.

7. Reviews & Feedback

Customers may leave public reviews on vendor listings. We reserve the right to moderate or remove reviews that violate our Community Guidelines.
Feedback may be used for platform improvement and marketing purposes.

8. Data Privacy

We handle all personal data in accordance with the Personal Data Protection Act 2010 (Malaysia). Your data is only used to deliver our services and is not shared for marketing without consent.

9. Intellectual Property

All branding, platform design, and original content are owned by Thirumangalya.
Vendors retain rights to their own content but grant us a license for platform use and marketing.

10. Prohibited Activities

Unlawful or fraudulent activity
Attempting to transact off-platform to avoid fees
Scraping or copying platform data
Impersonation or misrepresentation

11. Limitation of Liability

We are not liable for indirect or consequential damages.
We are not responsible for disputes between vendors and customers.
Our total liability is limited to the fees received by us for the affected transaction.

12. Indemnity

You agree to indemnify Thirumangalya against any loss or damages arising from your use of the Platform, violation of the Terms, or infringement of third-party rights.

13. Termination

We may terminate or suspend your account at our discretion, especially in cases of abuse, fraud, or legal violations. Sections 8–13 remain applicable post-termination.

14. Changes to These Terms

We may update these Terms periodically. Continued use of the Platform implies your acceptance of the revised Terms.

15. Governing Law & Disputes

These Terms are governed by Malaysian law. Disputes shall be resolved in the courts of Kuala Lumpur.

16. Contact Us

Questions? Email us at info@thirumangalya.com.